FAQ

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About Products

1.About packing
Using environmental protection packing, high volume order we will set packed in a  carton, and 20~24 breast pumps are put together in a big carton.and we also accept small order,but every species at least 3 for sale.

2.About size
Please refer to “size” section in each product for more details.

3.Do you accept OEM condition and what is minimum quantity for OEM condition?
Yes, OEM condition is welcomed and the minimum quantity at least 3 breast pumps. And please send the clearly model pictures which you want to order to us, we will submit them to our factory, once we have the products, we could product for you in time. If have not, we will search them for you, and then product. and send the samples with other items you order for you first so that you could check. More detail, please visit: OEM Service

4.About the Material
We use high quality Polypropylene (pp) + silica gel which BAP  free, Please refer to “Material” section in each product for more details.

About Payment and Price

1.About the price
Please refer to “price” section in each product for more details.

2.The discount policy
We offer 10% discount if the order total is between 10 and 50 . If order total is between 51and 100,having 15%~30% discount.If order total is between 101 and 500,having 30%~40% discount. and more than 500, having 35%~45% discount。
If you need order more than 500,please get in touch with our Customer service: morgan@mammafeeds.com(Mammafeeds).

3.About loyalty discount or rewards scheme
Yes, we supply loyalty discount, we will calculate your monthly order volume. Once order more  than 500 all the order which you place in the next month will have get 5% discount. And order more  than 1000 , get 10% discount at least.

4.Our payment and bank remittance information.
For the time being, we only accept COD payments.

5. About payment time
We accept COD payment. If there is any reason to delay payment, please communicate with us first. Thank you.

About Order

1.What is the minimum order quantity?
Most of the products have  minimum order quantity requested,Each species at least 3 for sale.
Our website fit for medium and small wholesale business. If you need order more than 500, please get in touch with our customer service diretly: zjferdous@163.com（Mammafeed）

2.About the order process
We make that place the order from us is as secure and simple as possible. You could make order from our web site online.

At first, Please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, getting your order number. ( Please record this order number for further inquiries ).

And then, after you place the order, we will check soon and then send the invoice include the shipping cost to you within 24 hours.( If There are not any email from us within 24 hours since you get the order number, there must be some problem incurred during the process of submitting your order. Please get in touch with us soon, thank you.)

Third, after you receive the invoice, please pay soon and tell us the information so that we could check your pay and send the parcel to you in time, and then we will tell you the tracking number which you could check online.

About Shipping

1.How to package?
We have two modes of transportation, one is sea transportation and the other is air transportation. According to your order requirements, we provide you with the most convenient transportation plan. Currently, only cash on delivery is supported.

2.Could we have any discount of postage?
Yes, of course. We are the VIP customer of most international express companies, we can have preferential cheaper price of the shipping.

3.How many days it takes?
Depending on the area you live in.

4.How to calculated does the postage?
There are two ways to calculate postage, one is based on volume, and the other is by weight. We will provide you with the most cost-effective postage billing solution according to your order requirements.

5.About the delivery time
After you place an order, we will check your order first and then send the invoice to you within 3 days. And as our old wholesalers(order from us before), we will check your order priority, and get the items we have stock ready for you first, and then send the invoice to you include the Accurate postage. So that after you pay, and we will send it to you within 2 working day. And as the new wholesalers, general we could send your parcel to you within 3 working days.

6.Tell me the shipping cost before order
The shipping costs depend on the weight and volume. So it is difficult for us to declare an exact shipping fee before you place an order （a breast pump is about 0.5kg~0.56kg). And you could choose the shipping company you like and we will also check all the express and suggest the most suitable way for you. If you are not satisfied with our shipping fee, you also can choose to cancel your order.Your kindly understaning will be highly appreciated.

7.About the Local taxes and import duties
Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country’s customs office prior to ordering.

8. How to get tax less or free upon import ? 
Any import charges or fees are the buyer’s responsibility. In order to ensure you receive your order tax less or free upon import, we will declare it as a “GIFT” or “SAMPLE” with a lower value. This lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If need to using the true value, or any other requests, please write down the information on the “Notes” when you complete order.

About Returns & Terms

We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.

1.How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. We also need your help.
First: If the item is defective, please notify us within 3 days of delivery.
Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.
Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. we are responsible for all shipping costs incurred. But if the postage is beyond the total order price,the produce needn’t returen back to us.

2. Return or cancellation policy
In order to provide more convenient customer services, we accept returns and order cancellation within 24hours.
You can contact with zjferdous@163.com at first or directly check more detail on our return policy.

3.Track-Your-Order
Above all, thanks for placing order on our website www.mammafeed.com. Your satisfaction will be our greatest source of motivation.

We set the page to let you find corresponding express company’s tracking method fleetly and hope it can help you complete the order tracking inquiry.

It means that we have shipped out your order when you receiving the tracking number. You can check the status of your package throughout the following express checking boxes promptly on the tracking order page. Any questions, please contact us freely!

PS: Sometimes express delays on updating the information on their website. So please be patient and check it some time later. Your understanding will be highly appreciated, thank you!